a customer experience newsletter
(this week’s newsletter is a 7-minute read)
WHAT’S JOURNEY NEWSLETTER?
Journey is a weekly newsletter from Y Meadows that curates the best thought leadership at the intersection of technology and customer service.
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In This Week’s Newsletter
Salesforce has published the fourth edition of its State of Service report, based on a survey of over 7,000 customer service agents, decision-makers, dispatchers, and mobile workers across 33 countries. The report covers a wide range of topics including the shift to digital channels, remote work, and field operations.
Customers are the lifeblood of any successful startup, but if a startup doesn’t know how to properly handle customer relationships, it’ll have a hard time attracting and retaining them.
Here are 2 CRM mistakes from Entrepreneur.com your startup can avoid in its early customer journey.
1. Don’t End the Relationship Once the Sale is Complete
2. Be Proactive, Not Reactive
“We’ve worked with a number of companies similar to yours, and we’ve found that these three challenges come up again and again as by far the most troubling. Is that what you’re seeing too, or would you add something else to the list?”