a customer experience newsletter
(this week’s newsletter is a 5.5-minute read)
WHAT’S JOURNEY NEWSLETTER?
Journey is a weekly newsletter from Y Meadows that curates the best thought leadership at the intersection of technology and customer service.
Don’t worry–we don’t spam. If you’d like to leave, unsubscribe at any time.
In This Week’s Newsletter
The reality is customer experience (CX) is not a standalone experience. CX and employee experience (EX) go hand in hand. Each customer engagement leads to adapting the employee engagement.
With remote work, we transformed our day-to-day schedules and are finding balance across work and home priorities.
Forbes explores a few shifts in the dynamics of CX and EX today. Based on a recent study by McKinsey, 90% believe that the current crisis is an opportunity to “fundamentally change the way we do business over the next five years.” Time will tell if the new business model will continue to innovate and adapt.
1. Resilience and Stability
2.The Total Experience
3. Make Equanimity The Golden Rule
3 Times to Ask for Feedback 🔗
There’s nothing quite as valuable for businesses as customer feedback. Syed Balkhi of Business2Community explains how you can make smart decisions that keep potential customers invested in your company when you see how people feel about your products, brand, website design, .
After Buying a Product
While Engaging on Social Media
Occasionally Ask Through Email
“If your customer is dead set on buying the cheapest option today, then chances are pretty good they’ll be dead set on buying the cheapest option tomorrow as well. And that may or may not be you. After all, there’s usually little stopping your competition from discounting their way to a win. In that game, loyalty is essentially irrelevant, as customers aren’t looking for a partner, they’re looking for a bargain.”