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In an era where technological advancement is relentless, the realm of CX stands on the cusp of a revolution, primarily driven by artificial intelligence (AI).
Read more →Organizations are recognizing the interconnected relationship between Customer Experience (CX) and Employee Experience (EX), integrating them into one strategy.
Read more →You may have heard of GPT-4, but did you know that it's actively being used by support teams to automatically resolve customer requests?
Read more →Ticket routing is one process that many businesses fail to get right. Read more to learn about automated ticket routing for customer support.
Read more →As employee empowerment becomes more widespread, agents are demanding more from their employers. Read more on how to better meet the needs of your employees.
Read more →Did you know low morale costs American businesses up to $550 billion dollars a year due to lost productivity?
Read more →Learn about a new, novel approach to ED which relies on Natural Language Inference (NLI), a Natural Language Processing task.
Read more →What if using artificial intelligence in customer service can help to deliver more human experiences than what humans can do?
Read more →Ticketing system providers have stepped it up in terms of offering better customer service. Read more to learn about top trends in support ticketing systems.
Read more →Learn about ticketing systems that can help your business fast-track support and issue resolution.
Read more →Read about how organizations are now leveraging artificial intelligence and advanced natural language processing solutions for customer relationship management.
Read more →Read about the new frontier, Robotic Process Automation (RPA).
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