DosOverview: Y Meadows, Inc.
Our Purpose
Y Meadows is dedicated to improving both the customer and employee experience. By reducing time spent on repetitive and mundane tasks, businesses are able to reduce costs, increase customer satisfaction, and provide the highest level of customer support.
Who Are We?
Y Meadows is an NLP and AI powered customer service automation platform that bridges the gap between customer service agents and ticketing systems to enhance your customer journey.
Y Meadows is a NLP and AI powered customer service automation platform that bridges the gap between customer service agents and ticketing systems to enhance the customer journey. Our solution seamlessly integrates with all your ticketing and support systems to ensure a non-invasive and agent-friendly implementation.
How Do We Do It?
Y Meadows integrates and connects with all customer service ticketing platforms to:
RESOLVE- Utilizes robotic automation to completely resolve customer tickets from end to end within your ticketing system
ENRICHES- Pulls in all the relevant information and data needed to answer a ticket and delivers it to the agent for him/her to act on
DIRECTS- Assigns customer tickets to the correct team within your ticketing system
Benefits of Y Meadows
With Y Meadows your enterprise:
- Accelerates ticket resolution times
- Supercharges your support team
- Reduces customer service costs
Certifications
- SOC2 & ISO 27001 certified
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