Robotically Triage, Enrich, Route, and Resolve support requests and processes without human intervention.
Give your agents more bandwidth to have meaningful and timely interactions with customers.
Y Meadows AI customer service helps fast-growing companies scale their customer support through increased process efficiency and automation, not additional headcount.
Y Meadows customer service AI interprets written messages using NLP and machine learning technology to determine what your customer needs, then takes action in one of three ways:
Automate the simple stuff, so your team can focus on the higher value work that sets your company apart
Enhance tickets with contextual information so you can service customer requests more efficiently
Forward the ticket to an individual or that special team best equipped to solve the customer’s problem
Y Meadows' AI for customer support supercharges any message or ticketing system. Once the connection is established, incoming messages are picked up for automated analysis and action.
After the INTENT has been assigned, the support ticket gets routed to the Y Meadows JOURNEY automation engine to be handled by the corresponding workflow you configure.
Every workflow starts with a SOURCE step that defines the connection type and message retrieval interval
The REQUEST step allows integration with popular third-party vendors or even your own internal systems
The REVIEW step adds an optional human-in-the-loop approval process for those times you need 100% accuracy
An EXIT step terminates the automated workflow, but the final outcome is still in your control!
Choose the next step in the workflow
Choose the next step in the workflow
Choose the next step in the workflow
Choose the next step in the workflow
Congrats! You’ve completed your first automated RESOLUTION. Now it's time to enjoy the time you saved!
Keep the training wheels on with a human-in-the-loop approval process. The Y Meadows review feature educates and empowers agents to make informed decisions before any action is taken.
Set up fully automated journey workflows to resolve virtually any routine customer support ticket.
This is the era of SaaS 2.0 -- a modern architecture built on the advances made in containers, container orchestration, and server-less technology. Y Meadows has been architected from its foundation to take full advantage of these technological advancements and deliver complete customer service automation.
Y Meadows was created on the core belief that customer satisfaction is the most important aspect of running a successful business. Take a look at some real stories from actual Y Meadows clients.
We save hundreds of hours every month with Y Meadows.
Y Meadows handles our routine work. It is key to our scaling strategy.
Schedule an appointment to see how Y Meadows AI customer service can work for you.
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