AI Customer Service Automation

Enhance Your Ticketing System

Y Meadows helps fast-growing companies scale their customer service through increased process efficiency and workflow automation, not additional headcount. See how it works >

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Enhance Your Ticketing System (don't replace it!)

Automate Ticket Handling

Y Meadows can understand written messages and perform everyday customer support tasks just like a human agent

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Instant Ticket Triage: have support requests routed to the right place as soon as they're received.

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No System Swiveling: have relevant customer info pulled from separate databases directly into support tickets.

A robot with 6 hands automatically handling and resolving customer support tickets for human agents.

End-to-End Resolution: let Y Meadows handle the repetitive and time-consuming support requests.

Natural Language Processing (NLP)

Employ custom language models to process and understand entire messages in the context of your very own business.

More about NLP
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Customize Your Automation

Y Meadows' Journey Builder lets support teams build workflows that are unique to each and every business and request type.

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Connect to a message source

Y Meadows will integrate with any internal, email, or ticketing system or database.

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Design your "Journey"

Leverage branching logic and robotic automation to build workflows, called "Journeys", that perform simple or complex actions across multiple systems.

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Review

Stay in control of automated journeys, particularly for cases that require additional security, with the option of adding a human approval or "Review" step.

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Journey Completed!

Support tickets are resolved with optimum efficiency and accuracy in just a matter of seconds.

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End-to-End Resolution

Build and customize completely automated journeys to instantaneously resolve virtually any type of support ticket - giving time back to your agents.

Watch Demo
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Review

Keep a human in the loop and ensure 100% accurate resolutions to highly sensitive support cases by opting for a final human review step.

Watch Demo
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Become Smarter with Machine Learning

Y Meadows constantly adapts to your business's unique verbiage and terminology - allowing it to be trusted in rapidly changing environments to always deliver the most accurate resolutions without the need for updates or active supervision.

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Built for Enterprise

This is the era of SaaS 2.0 -- a modern architecture built on the advances made in containers, container orchestration and server-less technology. Y Meadows is architected from its foundation to take full advantage of these advancements.

Download eBook

The State of AI

NLP technology has changed dramatically in the last eighteen months – enabling solutions aimed for enterprises that simply were not feasible before. Download our eBook to learn how we employ NLP to ensure state-of-the-art performance.

Download eBook
Cover page for eBook, NLP Methods & References."