Automate Customer Support requests that are slowing your team down

Robotically Triage, Enrich, Route, and Resolve support requests and processes without human intervention.

Give your agents more bandwidth to have meaningful and timely interactions with customers.

And more!
  • 17%

    Automate Steps

    Automate at least 17% of your total support steps

  • 100%

    Eliminate Repetition

    Robotically resolve 100% of repetitive work - no human intervention!

  • 28%

    Meet SLAs

    Improve customer response times by 28%

Streamline Your Support Process

Y Meadows AI customer service helps fast-growing companies scale their customer support through increased process efficiency and automation, not additional headcount.

Introducing...

Robotic Ticket Automation

Y Meadows customer service AI interprets written messages using NLP and machine learning technology to determine what your customer needs, then takes action in one of three ways:

1. Analyze a Message

Y Meadows' AI for customer support supercharges any message or ticketing system. Once the connection is established, incoming messages are picked up for automated analysis and action.

Try out a live example!

Intents:
  • Attendant Complaint
  • Lost Luggage
  • Missing Points
  • Other
Pro Tip: try editing the message to test the accuracy of the model

Y Meadows analyzes incoming messages and predicts the INTENT (the reason the customer is reaching out), then automates the resolution using a customizable workflow you define!

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Try out a live example!

  • Attendant Complaint
    Lost Luggage
    Missing Points
    Other

    INTENT

  • 0

    %

    CONFIDENCE

  • 0

    %

    SENTIMENT

    Sentiment Analysis identifies the customer's anger level and can be used to help escalate ticket resolution

AI isn't perfect out-of-the-box, which is why Y Meadows continually trains its models based on your interactions with the system. Still not confident? Add a human-in-the-loop REVIEW step!

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2. Run Your Workflow

After the INTENT has been assigned, the support ticket gets routed to the Y Meadows JOURNEY automation engine to be handled by the corresponding workflow you configure.

Every workflow starts with a SOURCE step that defines the connection type and message retrieval interval

Salesforce

The REQUEST step allows integration with popular third-party vendors or even your own internal systems

Check Order Status

The REVIEW step adds an optional human-in-the-loop approval process for those times you need 100% accuracy

Send for
Manual Review

An EXIT step terminates the automated workflow, but the final outcome is still in your control!

Exit Journey

Choose the next step in the workflow

Click Me

Choose the next step in the workflow

Update Ticket with Note

Choose the next step in the workflow

Check Customer Fraud Score

Choose the next step in the workflow

Reply to Customer

Congrats! You’ve completed your first automated RESOLUTION. Now it's time to enjoy the time you saved!

Journey Completed!
Optional

3. Review Process for 100% Accuracy

Keep the training wheels on with a human-in-the-loop approval process. The Y Meadows review feature educates and empowers agents to make informed decisions before any action is taken.

Approve
Decline

End-to-End Ticket Resolution

Set up fully automated journey workflows to resolve virtually any routine customer support ticket.

Built for Enterprise

This is the era of SaaS 2.0 -- a modern architecture built on the advances made in containers, container orchestration, and server-less technology. Y Meadows has been architected from its foundation to take full advantage of these technological advancements and deliver complete customer service automation.

Customer Feedback

Y Meadows was created on the core belief that customer satisfaction is the most important aspect of running a successful business. Take a look at some real stories from actual Y Meadows clients.

OpenTable seats more than 1 billion diners each year!
OpenTable Testimonial

We save hundreds of hours every month with Y Meadows.

Robert Proctor
Sr. Director, Driver & Asset Services

Y Meadows handles our routine work. It is key to our scaling strategy.

Tyler Stewart
Head of Customer Support
SambaSafety monitors risk for over 3 million drivers
OpenTable Testimonial

Still Have Questions?

Schedule an appointment to see how Y Meadows AI customer service can work for you.

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