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5/27/22
The ROUTE To Your Customer's Heart

Ticket routing is one process that many businesses fail to get right. Read more to learn about automated ticket routing for customer support.

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5/5/22
Addressing The Needs of Agents To Boost Morale

As employee empowerment becomes more widespread, agents are demanding more from their employers. Read more on how to better meet the needs of your employees.

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5/2/22
The High Cost of Low Morale

Did you know low morale costs American businesses up to $550 billion dollars a year due to lost productivity?

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