Everywhere around us, customers' preference to be served by human agents rather than intelligent machines is commonly cited. But, what if AI in customer service can help to deliver more human experiences than what humans can do?

In the customer service domain, ticketing system providers have had to update their products in order to serve their customers better. Read more to learn about the top new trends that we are seeing in customer service ticketing systems.

In the domain of customer service and customer care, many organizations are now leveraging artificial intelligence and advanced natural language processing solutions to comprehend better and leverage all facets of customer relationship management. These organizations collect vast amounts of unstr...