Shortcut: 4 Trends In Customer Contact For 2022

The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.

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Shortcut: The Future of Customer Contact

As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

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Shortcut: Reduce Customer Service Burnout and Turnover

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

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Shortcut: 5 Signs You Need A Ticketing System

Every business works differently, so how do you know if a ticketing system will be cost-effective for your company? Here are a few scenarios or challenges that may indicate it’s time for your business to invest in a ticketing system.

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