As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

Every business works differently, so how do you know if a ticketing system will be cost-effective for your company? Here are a few scenarios or challenges that may indicate it’s time for your business to invest in a ticketing system.