Shortcut: Reduce Customer Service Burnout and Turnover
The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
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Every business works differently, so how do you know if a ticketing system will be cost-effective for your company? Here are a few scenarios or challenges that may indicate it’s time for your business to invest in a ticketing system.Regarder maintenant →