According to research, on average, a human speaks around 7,000 words per day, which includes words of actual value (i.e., words that have an intent to communicate to other people). Just think about what these 7,000 words mean to you, as the words ...

Ask any top executive, and they will point out and stress why extraordinary customer service and customer experience are both top priorities for any organization in any industry domain. Because, while drawing new customers is remarkably important,...

From small one-man-show local stores to international corporations with thousands of employees, no corner of the business sector has been left untouched by the Covid-19 pandemic. As a result, the separation between losers and winners has never bee...

Over the last few years, robotic process automation, or RPA, has speedily become one of the most fundamental efforts contributing to companies to enhance their day-to-day productivity and long-term success. Even though RPA is just one piece of the...

Outstanding customer service is something every company strives to achieve and is essentially the holy grail of business. Once you have it, it seems like it possesses the power to expose all secrets of success. Nevertheless, as a customer service ...

In case you’re an entrepreneur, you probably know that, nowadays, it doesn’t only matter how great your product or service is because if your customer service is weak, customers will have a problem with it, complain about it, and eventually decide...

There’s no question that the primary aspect of developing and maintaining a thriving, profitable business is creating loyalty within your customers. When they are loyal to your brand, they will go to the ends of the world to support your business and

While chatbots may have had their fair bit of fame, they are certainly not as efficient as they are hyped up to be. Of course, the idea of talking to a regular chatbot seems like it would be a fast and efficient way to solve your customer care req...

Have you ever had a bad customer service experience? Of course, you had. That's an industry given. But, probably, you've had some excellent customer service experiences, too. The elements that distinguish a customer service experience that makes y...

Over the past decade, chatbots have expeditiously become a massive trend in digital marketing and customer service efforts. As a result, thousands of companies worldwide are spending millions of dollars on developing various types of chatbots to h...

Nowadays, natural language processing or NLP technology surrounds us in many aspects of our everyday life. To begin with, you can find that NLP technology is the sound base in your home assistant and most of the social media platforms you use. Add...

As the competition among SaaS products continues to rise, so do customer expectations and their needs to resolve issues within their own organizations. Read more about the wave of disruptive change.