With customer expectations rising and interactions with them increasingly happening online, companies need to move fast and do everything they can to provide an outstanding digital customer experience. According to a survey by Bloomberg Businesswe...

In today’s digitalized age, customer’s expectations are higher than ever before. Modern consumers consider a company’s level of service to be a crucial factor in their decision when choosing a certain brand over its competition. In fact, about 90%...

According to an article by Forbes, more than 75% of customers choose to contact companies in order to make various inquiries and get customer support via text messaging. Even more, nowadays, with the required social distancing and Covid-19 restric...

In a few words, natural language processing, or NLP, is a field of research and application that explores how computers and technology can be employed to understand and manipulate natural human languages in text and speech. In other words, NLP is ...

Customer service is a crucial constituent of providing a fantastic customer experience to customers. Customer service matters at each customer touchpoint, and it has the power to directly impact your sales and revenue as more than 80% of all U.S. ...

Recently, advances in both artificial intelligence and intelligent process automation, or just intelligent automation, in short, have paved the way for real-life solutions that can help companies save time and money. From computer programs that ca...

In the 21st century, technologies are undoubtedly ruling our personal and professional lives. Being one of them, artificial intelligence is a wide-ranging branch of computer science concerned with building intelligent machines proficient at perfor...

Do you know that more than half of all work processes could be easily automated? Just envision how much time and costs you could save through automation and how many dull, repetitive tasks could be cut down along the road. Nowadays, intelligent pr...

Natural Language Processing (NLP) has become increasingly popular over the past few years. Businesses across a variety of industries have started to adopt it for many different applications. As it grows in popularity, it is important to understand...

With chatbots foreseen to save businesses and consumers an immense $5 billion hours by 2023, superior conversation evidently packs an exceptional value. However, while basic interactive voice response systems and legacy text chatbots carried the b...

The COVID-19 pandemic drastically changed the way consumers interact with businesses. At a time when human interaction was at its lowest, businesses had to find a new way to reach consumers efficiently and effectively. In order to do this, many co...

The domain of artificial intelligence has always imagined computers being able to emulate the abilities and functioning of the human mind. And human languages are considered one of the most significant achievements of humans throughout history tha...