For any thriving business out there, developing and selling a great product or service is only half the battle. Nowadays, providing your customers with first-class customer service and support is just as important.Because, after all, shopping is a...

The 21st century is the era of the customer. Companies are not just concerned but obsessed with their customers. With competition increasing, outstanding customer service has become the nucleus to a business's success. This is all reasonable becau...

Let’s start this blog post with the powerful and very well known quote by the great Maya Angelou that perfectly explains why people feel so passionately positive about some brands and so intensely negative about others: “People will forget what yo...

By now, most customers have likely had at least some interaction with chatbots. These text based tools became increasingly popular after Facebook launched its Messenger platform that allowed businesses to perform automated customer support. Chatbo...

LOS ANGELES, June 1, 2021 -- Y Meadows, a technology company dedicated to empowering customer support teams with tools to elevate the quality of their service, announces the launch of its AI customer service automation solution. Y Meadows leverage...

As Customer Service Managers, Paul and Laura encounter difficulties in achieving the level of Customer Experience their customers and their management is expecting from their teams. They know - vaguely - that new technologies such as Artificial I...

When it comes to successfully running and growing your business, unquestionably, it all boils down to the firmness of your corporate philosophy and your customer service. And here’s the thing—exceptional customer service is like art. It isn’t easy...

Over the last ten years, customer experience has become a vital component of any company's success. In the current fiercely competitive digital world that we live in, customers are more powerful and have more touchpoints with companies than at any...

Since no organization or industry sector is immune to the disruptive effects of digital and mobile technologies, digital transformation services are imperative for all kinds of businesses, from minor to enterprises, and there’s no way around it. T...

Although the concept of AI can be traced as far back as 380 BC in what is referred to as “mechanized human thought,” it was not until the 1950s that the field of AI as a research-based science was born. Over the next four decades innovations in AI...

As humans, everything we express, whether verbally or written, holds enormous amounts of information. The subject we choose, our selection of words, the tone, and pretty much everything else adds some information that can be socially interpreted a...

Companies that deliver remarkable customer service do so purposefully by creating successful customer service strategies. A customer service strategy is the base for each thriving service culture and includes a thorough plan to handle different cu...