Shortcut: 12 Key Emotions To Know For CX
Let’s get emotional! According to Capgemini, executives say they understand customer’s feelings, but only 15% of customers agree with this. Today, emotional intelligence could be the next differentiator to help your support team provide better CX.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →