DosShortcut: 3 CX Trends Businesses Cannot Ignore In 2021
During COVID-19, companies had to begin to support customers in digital channels and adopt distributed workforce models. Now that the stakes of customer experience have reached an all-time high, it is time for organizations to rethink the CX.
Vous pourriez aussi aimer
As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
Regarder maintenant →