Shortcut: 3 CX Trends Businesses Cannot Ignore In 2021
During COVID-19, companies had to begin to support customers in digital channels and adopt distributed workforce models. Now that the stakes of customer experience have reached an all-time high, it is time for organizations to rethink the CX.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →