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Shortcut: Addressing The Needs Of Customer Support Agents

Did you know customer experience challenges emerge most frequently when customer support agents are ill-equipped to resolve inquiries? In fact, employee experience - how difficult it is for employees to do their job- predicts business performance.

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Shortcut: The Future of Customer Contact

As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

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12/1/2022
Shortcut: 4 Trends In Customer Contact For 2022

The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.

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8/12/2021
Shortcut: Reduce Customer Service Burnout and Turnover

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

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