Shortcut: Addressing The Needs Of Customer Support Agents
Did you know customer experience challenges emerge most frequently when customer support agents are ill-equipped to resolve inquiries? In fact, employee experience - how difficult it is for employees to do their job- predicts business performance.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →