DosShortcut: Addressing The Needs Of Customer Support Agents
Did you know customer experience challenges emerge most frequently when customer support agents are ill-equipped to resolve inquiries? In fact, employee experience - how difficult it is for employees to do their job- predicts business performance.
Vous pourriez aussi aimer
As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
Regarder maintenant →