Shortcut: Are Your Customers Happy? Here Are 4 Ways To Find Out
Are your customers happy? Not all companies use the same customer engagement metrics to improve their customer experience. In fact, it is important to use a combination of carefully curated metrics to ensure you are delivering measurable outcomes.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →