Shortcut: Capturing Emotions For A Better Customer Experience
Is it more important to win customers hearts or minds? According to Forrester Research, emotion has a bigger impact on brand loyalty than effectiveness or ease. Delivering exceptional CX begins with tools that deliver emotional intelligence.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →