Shortcut: Customer Loyalty 101
Did you know it costs five times more to acquire new customers than it does to retain current customers? With the stakes in CX being higher than ever before, it is important for brands to understand what motivates loyalty from their customers.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →