As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!