Dos

Shortcut: Customer Support Agents Of The Future

What is the most important quality for customer support agents to possess? Empathy. Empathy became important during the Covid-19 pandemic. At a time when in person CX was not available, customers required agents who could truly understand them.

Plus de vidéos

Vous pourriez aussi aimer

19/1/2022
Shortcut: The Future of Customer Contact

As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

Regarder maintenant →
12/1/2022
Shortcut: 4 Trends In Customer Contact For 2022

The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.

Regarder maintenant →
8/12/2021
Shortcut: Reduce Customer Service Burnout and Turnover

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

Regarder maintenant →
Voir toutes les vidéos