DosShortcut: Customer Support Agents Of The Future
What is the most important quality for customer support agents to possess? Empathy. Empathy became important during the Covid-19 pandemic. At a time when in person CX was not available, customers required agents who could truly understand them.
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As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
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