DosShortcut: Empowering Agents To Empower Customers
Did you know there is a strong correlation between employee experience (EX) and customer experience (CX)? In fact, EX and CX go hand in hand. Essentially, improving employee experience is a prerequisite for elevating the customer experience.
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As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
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