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Shortcut: Empowering Agents To Empower Customers

Did you know there is a strong correlation between employee experience (EX) and customer experience (CX)? In fact, EX and CX go hand in hand. Essentially, improving employee experience is a prerequisite for elevating the customer experience.

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Shortcut: Customer Service Burnout - How To Reduce Agent Turnover

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

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