Dos

Shortcut: Empowering Agents To Empower Customers

Did you know there is a strong correlation between employee experience (EX) and customer experience (CX)? In fact, EX and CX go hand in hand. Essentially, improving employee experience is a prerequisite for elevating the customer experience.

Plus de vidéos

Vous pourriez aussi aimer

19/1/2022
Shortcut: The Future of Customer Contact

As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

Regarder maintenant →
12/1/2022
Shortcut: 4 Trends In Customer Contact For 2022

The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.

Regarder maintenant →
8/12/2021
Shortcut: Reduce Customer Service Burnout and Turnover

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

Regarder maintenant →
Voir toutes les vidéos