Shortcut: Empowering Agents To Empower Customers
Did you know there is a strong correlation between employee experience (EX) and customer experience (CX)? In fact, EX and CX go hand in hand. Essentially, improving employee experience is a prerequisite for elevating the customer experience.
Vous pourriez aussi aimer
As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.Regarder maintenant →
The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.Regarder maintenant →
The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →