DosShortcut: How AI Improves Support Responsiveness
Long wait times result in poor customer experiences and a loss in customer loyalty. Just consider how much time consumers actually spend on hold. According to TalkTo, it’s 13 hours a year; that’s 43 days over the course of a lifetime.
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As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
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