Shortcut: Leveraging Technology To Boost CX
How important is technology in achieving customer experience goals? Wilson Raj, SAS global director of customer intelligence, sees four specific areas where leveraging technology boosts a company’s CX efforts.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →