DosShortcut: The Evolution Of The Digital Customer Experience
Did you know COVID-19 has sped up companies’ digital communication strategies by a global average of 6 years? Brands have realized that they need to meet customers not only on their devices, but where they are most active in order to enhance CX.
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As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
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