Shortcut: Ticketing Systems 101
Does your business's support team use a ticketing system? In order to meet customers' increasing needs and expectations, companies need to implement reliable solutions that help to deal with growing demand.
Vous pourriez aussi aimer
The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond. As companies deal with a more demanding customer experience landscape, they are also facing the emergence of employee experience and operational challenges.Regarder maintenant →
The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →