Shortcut: Ticketing Systems 101
Does your business's support team use a ticketing system? In order to meet customers' increasing needs and expectations, companies need to implement reliable solutions that help to deal with growing demand.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →