Shortcut: Ticketing Systems - It's Time For An Upgrade
Does your support team use a ticketing system or something similar? As we come closer to the end of 2021, it is evident that the companies who will see the most significant gains next year are those who have adopted the latest AI technologies.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →