DosShortcut: Ticketing Systems - It's Time For An Upgrade
Does your support team use a ticketing system or something similar? As we come closer to the end of 2021, it is evident that the companies who will see the most significant gains next year are those who have adopted the latest AI technologies.
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As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.
Regarder maintenant →The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond.
Regarder maintenant →The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!
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