Shortcut: What's Wrong With The Customer Experience?
Not long after the COVID-19 pandemic began, companies started to realize that customers care more about their experiences and are increasingly using digital channels. Now that companies have had time to adapt, how do customers feel?
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →