Shortcut: Why AI And NLP Are Better Than Chatbots
While chatbots may have had their fair bit of fame, they aren’t as efficient as they are hyped up to be. In fact, today’s chatbots are pretty ineffective and fail to understand human context, display emotions, and retain clients.
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The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!Regarder maintenant →