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Y Meadows Review Panel Overview

The option for human review and corrections is an essential part of the support ticket resolution process. Customer Service teams can use Y Meadows in environments that require 100% accuracy. As review steps are completed, the system becomes smarter.

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The Future of Customer Contact

What will customer contact look like in the future? As technology becomes an increasingly dominant feature in customer support, contact centers are set to undergo significant changes in the next few years.

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4 Trends In Customer Contact For 2022

The expectations and stakes of customer interactions have significantly risen, and they will continue to rise in 2022 and beyond. As companies deal with a more demanding customer experience landscape, they are also facing the emergence of employee experience and operational challenges.

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8/12/2021
Shortcut: Customer Service Burnout - How To Reduce Agent Turnover

The average turnover rate for a call center is 30-40%. If high turnover is plaguing your call center, then you’re in the right place. Check out Y Meadows' Shortcut discussing customer service burnout and how to reduce agent turnover!

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