AI Customer Service Built for Today

The digital age has completely transformed the relationship between companies and customers, whose needs and expectations have grown increasingly demanding. As more channels to share experiences emerge, a negative customer experience can do more damage to a company’s reputation than ever before. This presents a great challenge for customer service teams — and this trend isn’t stopping anytime soon.

At Y Meadows, our mission is to help companies rise to that challenge by empowering customer service teams with trainable AI and enable them to serve their customers, employees and partners, faster and more efficiently than ever before.

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Enterprise-Grade Security

In addition to data encryption in transit and at rest, we operate comprehensive compliance and assurance programs.

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American Institute of CPAs (AICPA)

Iso 27001

Information Security Management System (ISMS)

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Leadership Team

Alan Rich, CEO

Alan is a builder of enterprise software.  He was co-founder of Chrome River Technologies, a leading company in enterprise expense reporting with a customer base that includes many Fortune 1000 companies, AmLaw 100 law firms, and largest universities .  Prior to that, Alan founded Elite Information Group (now part of ThomsonReuters), a software company focused on financial systems for professional service organizations. Alan has a BA from UC Berkeley and an M.Phil from Nuffield College, Oxford.

Adam Rich, VP Engineering
Adam Rich, VP Engineering

Adam was a principal software engineer at OpenTable and was at eHarmony prior to that. After a lifetime of dinner table discussions about the software business, he is excited to be co-founder of Y Meadows. Adam has a Masters of Computer and Information Technology from the University of Pennsylvania.

An international team operating from:
United States, UK, France, Italy, Israel, India, Ukraine

Graduate degrees from:

Team experience:

Our Investor

BainCapital Ventures partners with disruptive founders to accelerate their ideas to market. BainCapital Ventures is part of Bain Capital, one of the world’s leading multi-asset alternative investment firms with approximately $100 billion in assets under management.

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