AI Customer Service Built for Today

At Y Meadows, we take pride in freeing up customer support agents’ time so that they have the ability to focus on more meaningful customer interactions.

Our ultimate goal is to help businesses scale their operations, enhance customer experiences, and improve the quality of life for their support agents.

We achieve this by using AI technology that is tailored to the specific needs of each of our customers. Our cutting-edge machine learning technology is combined with advanced, secure no-code/low-code automation tools to deliver exceptional results at an affordable cost.

We believe that exceptional customer service is achieved through a combination of innovative technology and personalized human interactions, and we strive to deliver both to our customers.

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Enterprise-Grade Security

In addition to data encryption in transit and at rest, we operate comprehensive compliance and assurance programs.

Soc 2

American Institute of CPAs (AICPA)

Iso 27001

Information Security Management System (ISMS)

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Health Insurance Portability and
Accountability Act

Leadership Team

Alan Rich, CEO

Alan is a builder of enterprise software.  He was co-founder of Chrome River Technologies, a leading company in enterprise expense reporting with a customer base that includes many Fortune 1000 companies, AmLaw 100 law firms, and largest universities .  Prior to that, Alan founded Elite Information Group (now part of ThomsonReuters), a software company focused on financial systems for professional service organizations. Alan has a BA from UC Berkeley and an M.Phil from Nuffield College, Oxford.

Adam Rich, VP Engineering
Adam Rich, VP Engineering

Adam was a principal software engineer at OpenTable and was at eHarmony prior to that. After a lifetime of dinner table discussions about the software business, he is excited to be co-founder of Y Meadows. Adam has a Masters of Computer and Information Technology from the University of Pennsylvania.

An international team operating from:
United States, UK, France, Italy, Israel, India, Ukraine

Graduate degrees from:

Team experience:

Our Investor

BainCapital Ventures partners with disruptive founders to accelerate their ideas to market. BainCapital Ventures is part of Bain Capital, one of the world’s leading multi-asset alternative investment firms with approximately $100 billion in assets under management.

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