Our resource library has helped countless others stay connected.

No fluff or sales pitches. Just quality information and insights. Let’s make the world smarter together.

spec Sheets
White Papers
Leveraging AI To Advance Customer Service

Everywhere around us, customers' preference to be served by human agents rather than intelligent machines is commonly cited. But, what if AI in customer service can help to deliver more human experiences than what humans can do?

Read more →
The Changing Landscape Of Ticketing Systems

In the customer service domain, ticketing system providers have had to update their products in order to serve their customers better. Read more to learn about the top new trends that we are seeing in customer service ticketing systems.

Read more →
Implementing A Ticketing System

For exceptional customer service, companies need to incorporate a sound ticketing system. Learn more about systems that can help your business fast-track support and issue resolution.

Read more →
How NLP Is Used For Improved Customer Care

Read about how organizations are now leveraging artificial intelligence and advanced natural language processing solutions to comprehend better and leverage all facets of customer relationship management.

Read more →
RPA: A New Frontier In Customer Service 

Customer service has always been a crucial business differentiator; it's history possibly goes way back to the first commodity service that was ever sold to a buyer. Read about the new frontier, RPA.

Read more →
10 Features Each Ticketing System Should Have 

If you’re running a newly established business with a limited pool of customers, you may get away with a team-shared inbox when resolving customer service issues. Nevertheless, once success knocks on your door, your sales start to grow.

Read more →
The Role Of Machine Learning In Raising The Customer Service Standards 

Customer service is no longer just the domain of humankind. Computer software simulated with human intelligence are increasingly utilized to help customer support representatives keep their customers content.

Read more →
5 Customer Service Trends You Need To Follow In 2021 And Beyond

Organizations worldwide will agree that customer service and the customer experiences that arise from their customer service effort determine the growth and expansion of their business. Here are 5 interesting trends.

Read more →
List Of The Top Ticketing Systems For Customer Support Agents

As your business operations and client base will expand over time, utilizing a top ticketing system software will become increasingly important and a huge priority for your customer support department to run successfully.

Read more →
AI In Business: Employing Transformer NLP Models In Customer Service 

Nowadays, word-based data can be leveraged to increase the speed in responding to customer service requests and reduce the overall volume of incoming support tickets. Read more about how NLP is being leveraged to help customer service teams.

Read more →
The Competitive Advantages Of Using A Ticketing System For Your Business

The following blog post will cover the most significant competitive advantages that using an advanced ticketing system can provide to your business in detail.

Read more →
10 Ways Machine Learning Technologies Have Brought New Opportunities For Businesses

AI and machine learning technologies have moved from the stuff of science fiction to a staple of modern businesses as companies across almost all industries have begun to implement these technologies to make their tasks and operations more efficient.

Read more →