Our resource library has helped countless others stay connected.

No fluff or sales pitches. Just quality information and insights. Let’s make the world smarter together.

Articles
Press
spec Sheets
Videos
White Papers
1/24/24
The Power of Alignment: A Deep Dive into the CX-EX Fusion Trend

Organizations are recognizing the interconnected relationship between Customer Experience (CX) and Employee Experience (EX), integrating them into one strategy.

Read more →
3/1/23
How GPT-4 Is Revolutionizing Customer Service

You may have heard of GPT-4, but did you know that it's actively being used by support teams to automatically resolve customer requests?

Read more →
5/27/22
The ROUTE To Your Customer's Heart

Ticket routing is one process that many businesses fail to get right. Read more to learn about automated ticket routing for customer support.

Read more →
5/5/22
Addressing The Needs of Agents To Boost Morale

As employee empowerment becomes more widespread, agents are demanding more from their employers. Read more on how to better meet the needs of your employees.

Read more →
5/2/22
The High Cost of Low Morale

Did you know low morale costs American businesses up to $550 billion dollars a year due to lost productivity?

Read more →
4/13/22
Zero-Shot Learning for Emotion Detection

Learn about a new, novel approach to ED which relies on Natural Language Inference (NLI), a Natural Language Processing task.

Read more →
1/11/22
Leveraging AI To Advance Customer Service

What if using artificial intelligence in customer service can help to deliver more human experiences than what humans can do?

Read more →
1/5/22
The Changing Landscape Of Ticketing Systems

Ticketing system providers have stepped it up in terms of offering better customer service. Read more to learn about top trends in support ticketing systems.

Read more →
12/28/21
Implementing A Ticketing System

Learn about ticketing systems that can help your business fast-track support and issue resolution.

Read more →
12/14/21
How NLP Is Used For Improved Customer Care

Read about how organizations are now leveraging artificial intelligence and advanced natural language processing solutions for customer relationship management.

Read more →
12/2/21
RPA: A New Frontier In Customer Service 

Read about the new frontier, Robotic Process Automation (RPA).

Read more →
11/30/21
10 Features Each Ticketing System Should Have 

Can you recognize a robust ticketing solution when you see one?

Read more →

Sign up to receive the weekly Y Meadows newsletter which includes the latest industry news,
white papers, and other exclusive content

Keep your humans in the loop