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Ticket routing is one process that many businesses fail to get right. Read more to learn about automated ticket routing for customer support.
As employee empowerment becomes more widespread, agents are demanding more from their employers. Read more on how to better meet the needs of your employees.
Did you know low morale costs American businesses up to $550 billion dollars a year due to lost productivity?
Learn about a new, novel approach to ED which relies on Natural Language Inference (NLI), a Natural Language Processing task.
What if using artificial intelligence in customer service can help to deliver more human experiences than what humans can do?
Ticketing system providers have stepped it up in terms of offering better customer service. Read more to learn about top trends in support ticketing systems.
Learn about ticketing systems that can help your business fast-track support and issue resolution.
Read about how organizations are now leveraging artificial intelligence and advanced natural language processing solutions for customer relationship management.
Read about the new frontier, Robotic Process Automation (RPA).
Can you recognize a robust ticketing solution when you see one?
Take a closer look at artificial intelligence, machine learning, and its role in creating first-rate customer experiences.
Check out the five customer service trends every company needs to follow!
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