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5/27/22
The ROUTE To Your Customer's Heart

Ticket routing is one process that many businesses fail to get right, and yet it’s so simple, especially when you have the right tools in place.

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5/5/22
Addressing The Needs of Agents To Boost Morale

First and foremost, employees need to be heard. As employee empowerment becomes more widespread, agents are demanding more from their employers.

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5/2/22
The High Cost of Low Morale

According to Gallup, low morale costs American businesses up to $550 billion dollars a year due to lost productivity.

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4/13/22
Zero-Shot Learning for Emotion Detection

Learn about a new, novel approach to ED which relies on Natural Language Inference (NLI), a Natural Language Processing task.

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1/11/22
Leveraging AI To Advance Customer Service

Everywhere around us, customers' preference to be served by human agents rather than intelligent machines is commonly cited. But, what if AI in customer service can help to deliver more human experiences than what humans can do?

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1/5/22
The Changing Landscape Of Ticketing Systems

In the customer service domain, ticketing system providers have had to update their products in order to serve their customers better. Read more to learn about the top new trends that we are seeing in customer service ticketing systems.

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12/28/21
Implementing A Ticketing System

For exceptional customer service, companies need to incorporate a sound ticketing system. Learn more about systems that can help your business fast-track support and issue resolution.

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12/14/21
How NLP Is Used For Improved Customer Care

Read about how organizations are now leveraging artificial intelligence and advanced natural language processing solutions to comprehend better and leverage all facets of customer relationship management.

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12/2/21
RPA: A New Frontier In Customer Service 

Customer service has always been a crucial business differentiator; it's history possibly goes way back to the first commodity service that was ever sold to a buyer. Read about the new frontier, RPA.

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11/30/21
10 Features Each Ticketing System Should Have 

If you’re running a newly established business with a limited pool of customers, you may get away with a team-shared inbox when resolving customer service issues. Nevertheless, once success knocks on your door, your sales start to grow.

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11/23/21
Machine Learning's Role In Raising Service Standards

Customer service is no longer just the domain of humankind. Computer software simulated with human intelligence are increasingly utilized to help customer support representatives keep their customers content.

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11/16/21
5 Customer Service Trends You Need To Follow

Organizations worldwide will agree that customer service and the customer experiences that arise from their customer service effort determine the growth and expansion of their business. Here are 5 interesting trends.

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