Got a question? Well, look no further. Our general knowledge FAQ is here to answer all of your questions regarding what we do, how we do it, and much more.
Y Meadows is not a ticketing system. Instead, Y Meadows is an AI plug-in for shared inboxes and ticketing systems. Y Meadows works within your helpdesk - routing, enriching, and resolving large volumes of inquiries.
Y Meadows typically offers integrations for each inbox/ticketing system using APIs or powerful RPA processes. This effectively gives our customers the ability to automate actions and workflows in their existing system. Y Meadows also integrates with databases and third party applications so customers can link and automate actions from one system to another to provide more efficient problem solving.
Y Meadows works with leading companies in a range of industries such as ecommerce, logistics, banking, and more. A good rule of thumb is that if your company receives a minimum of 3,000 customer service requests per month, then we’re potentially a good fit for you.
Y Meadows handles a number of challenges for support teams such as the initial routing of inbound messages, reducing “system-swiveling”, and responding to repetitive requests such as unsubscribe, track order, exchange/return, reset password, and many more.
1. RESOLVE- Utilizes robotic automation to completely resolve customer tickets from end to end within your ticketing system
2. ENRICH- Pulls in all the relevant information and data needed to answer a ticket and delivers it to the agent for him/her to act on
3. DIRECT- Assigns customer tickets to the correct team within your ticketing system
Y Meadows works within your shared inbox just like a human agent - routing, enriching, and resolving inquiries. However, unlike human agents, Y Meadows is able to resolve a large volume of inquiries in a fraction of the time, allowing your agents to focus on more complex queries and provide a more humanized experience.
Y Meadow works with more than just English. In fact, Y Meadows works with most European languages. Other languages are on our roadmap as well.
Y Meadows has flexible pricing plans. Pricing is based on usage on a monthly basis. Y Meadows pricing objective is to deliver a 10x return with a low-cost, low-risk point of entry.
