Back

Customer Support Agents Of The Future

What is the most important quality for customer support agents to possess? Empathy. Empathy became important during the Covid-19 pandemic. At a time when in person CX was not available, customers required agents who could truly understand them.

MORE VIDEOS

You Might Also Like

3/26/24

March Post Event Panel

2/27/24

February Post Event Panel

1/17/24

January Post Event Panel

View All Videos