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In the meantime, please enjoy some complimentary reading material.
Ticket routing is one process that many businesses fail to get right, and yet it’s so simple, especially when you have the right tools in place.
Read more →First and foremost, employees need to be heard. As employee empowerment becomes more widespread, agents are demanding more from their employers.
Read more →According to Gallup, low morale costs American businesses up to $550 billion dollars a year due to lost productivity.
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