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We look forward to seeing you on May 17th.

In the meantime, please help yourself to some complimentary reading material below.

Addressing The Needs of Agents To Boost Morale

First and foremost, employees need to be heard. As employee empowerment becomes more widespread, agents are demanding more from their employers.

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The High Cost of Low Morale

According to Gallup, low morale costs American businesses up to $550 billion dollars a year due to lost productivity.

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Zero-Shot Learning for Emotion Detection

Learn about a new, novel approach to ED which relies on Natural Language Inference (NLI), a Natural Language Processing task.

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