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Check out the five customer service trends every company needs to follow!

As your business operations and client base will expand over time, utilizing a top ticketing system software will become increasingly important and a huge priority for your customer support department to run successfully.

Nowadays, word-based data can be leveraged to increase the speed in responding to customer service requests and reduce the overall volume of incoming support tickets. Read more about how NLP is being leveraged to help customer service teams.

The following blog post will cover the most significant competitive advantages that using an advanced ticketing system can provide to your business in detail.

AI and machine learning technologies have moved from the stuff of science fiction to a staple of modern businesses as companies across almost all industries have begun to implement these technologies to make their tasks and operations more efficient.

According to research, on average, a human speaks around 7,000 words per day, which includes words of actual value (i.e., words that have an intent to communicate to other people). Just think about what these 7,000 words mean to you, as the words ...

In this article we’ll share information that will help anyone trying to get a better understanding of the current state of AI customer service.

From small one-man-show local stores to international corporations with thousands of employees, no corner of the business sector has been left untouched by the Covid-19 pandemic. As a result, the separation between losers and winners has never bee...

Over the last few years, robotic process automation, or RPA, has speedily become one of the most fundamental efforts contributing to companies to enhance their day-to-day productivity and long-term success. Even though RPA is just one piece of the...

Outstanding customer service is something every company strives to achieve and is essentially the holy grail of business. Once you have it, it seems like it possesses the power to expose all secrets of success. Nevertheless, as a customer service ...

In case you’re an entrepreneur, you probably know that, nowadays, it doesn’t only matter how great your product or service is because if your customer service is weak, customers will have a problem with it, complain about it, and eventually decide...

There’s no question that the primary aspect of developing and maintaining a thriving, profitable business is creating loyalty within your customers. When they are loyal to your brand, they will go to the ends of the world to support your business ...