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From small one-man-show local stores to international corporations with thousands of employees, no corner of the business sector has been left untouched by the Covid-19 pandemic. As a result, the separation between losers and winners has never bee...

Over the last few years, robotic process automation, or RPA, has speedily become one of the most fundamental efforts contributing to companies to enhance their day-to-day productivity and long-term success. Even though RPA is just one piece of the...

Outstanding customer service is something every company strives to achieve and is essentially the holy grail of business. Once you have it, it seems like it possesses the power to expose all secrets of success. Nevertheless, as a customer service ...

In case you’re an entrepreneur, you probably know that, nowadays, it doesn’t only matter how great your product or service is because if your customer service is weak, customers will have a problem with it, complain about it, and eventually decide...

There’s no question that the primary aspect of developing and maintaining a thriving, profitable business is creating loyalty within your customers. When they are loyal to your brand, they will go to the ends of the world to support your business ...

While chatbots may have had their fair bit of fame, they are certainly not as efficient as they are hyped up to be. Of course, the idea of talking to a regular chatbot seems like it would be a fast and efficient way to solve your customer care req...

Have you ever had a bad customer service experience? Of course, you had. That's an industry given. But, probably, you've had some excellent customer service experiences, too. The elements that distinguish a customer service experience that makes y...

Over the past decade, chatbots have expeditiously become a massive trend in digital marketing and customer service efforts. As a result, thousands of companies worldwide are spending millions of dollars on developing various types of chatbots to h...

Nowadays, especially after the emergence of Covid-19, the entire way we live and work has evolved, yet customer expectations are still as high as ever. Modern-day customers can quickly become frustrated if they're waiting on hold or chatting with ...

Nowadays, natural language processing or NLP technology surrounds us in many aspects of our everyday life. To begin with, you can find that NLP technology is the sound base in your home assistant and most of the social media platforms you use. Add...

As the software-as-a-service, or SaaS, model has risen in popularity in recent years and is becoming an increasingly viable choice for companies searching for functionality, accessibility, and versatility, it continues to offer cutting-edge soluti...

With customer expectations rising and interactions with them increasingly happening online, companies need to move fast and do everything they can to provide an outstanding digital customer experience.