Our resource library has helped countless others stay connected.

No fluff or sales pitches. Just quality information and insights. Let’s make the world smarter together.

Articles
Press
spec Sheets
Videos
White Papers
9/22/21
10 Ways To Improve Your Craft As A CX Agent

In case you’re an entrepreneur, you probably know that, nowadays, it doesn’t only matter how great your product or service is because if your customer service is weak, customers will have a problem with it, complain about it, and eventually decide...

Read more →
9/20/21
How Consumer Preference Changes Affect Customer Support

There’s no question that the primary aspect of developing and maintaining a thriving, profitable business is creating loyalty within your customers. When they are loyal to your brand, they will go to the ends of the world to support your business ...

Read more →
9/16/21
Why AI And NLP Are More Effective Than Chatbots

While chatbots may have had their fair bit of fame, they are certainly not as efficient as they are hyped up to be. Of course, the idea of talking to a regular chatbot seems like it would be a fast and efficient way to solve your customer care req...

Read more →
9/10/21
A Guide To Empathy In Customer-Agent Interaction

Have you ever had a bad customer service experience? Of course, you had. That's an industry given. But, probably, you've had some excellent customer service experiences, too. The elements that distinguish a customer service experience that makes y...

Read more →
9/7/21
Chatbot Alternatives: Going Beyond Rule-Based Responses

Over the past decade, chatbots have expeditiously become a massive trend in digital marketing and customer service efforts. As a result, thousands of companies worldwide are spending millions of dollars on developing various types of chatbots to h...

Read more →
8/27/21
How Automated Customer Service Empowers Responsiveness

Nowadays, especially after the emergence of Covid-19, the entire way we live and work has evolved, yet customer expectations are still as high as ever. Modern-day customers can quickly become frustrated if they're waiting on hold or chatting with ...

Read more →
8/17/21
How NLP Helps Salesforce Provide High Quality Support

Nowadays, natural language processing or NLP technology surrounds us in many aspects of our everyday life. To begin with, you can find that NLP technology is the sound base in your home assistant and most of the social media platforms you use. Add...

Read more →
8/12/21
The Era Of SaaS 2.0: How AI And ML Are Bringing Change

As the software-as-a-service, or SaaS, model has risen in popularity in recent years and is becoming an increasingly viable choice for companies searching for functionality, accessibility, and versatility, it continues to offer cutting-edge soluti...

Read more →
8/9/21
Digital Experience Strategy: NLP Customer Service

With customer expectations rising and interactions with them increasingly happening online, companies need to move fast and do everything they can to provide an outstanding digital customer experience.

Read more →
8/5/21
Help Your Business Modernize With NLP: A Top Trend

In today’s digitalized age, customer’s expectations are higher than ever before. Modern consumers consider a company’s level of service to be a crucial factor in their decision when choosing a certain brand over its competition. In fact, about 90%...

Read more →
8/2/21
4 Ways NLP Can Make A Happy Customer Even Happier

According to an article by Forbes, more than 75% of customers choose to contact companies in order to make various inquiries and get customer support via text messaging. Learn 4 ways NLP can maximize customer happiness.

Read more →
7/28/21
A Comprehensive Guide On NLP Machine Learning

In a few words, natural language processing, or NLP, is a field of research and application that explores how computers and technology can be employed to understand and manipulate natural human languages in text and speech. In other words, NLP is ...

Read more →

Sign up to receive the weekly Y Meadows newsletter which includes the latest industry news,
white papers, and other exclusive content

Keep your humans in the loop