Frequently Asked Questions

At Y Meadows, we combine 3 advanced technologies to create a cutting-edge category-defining customer service automation solution. We call it Robotic Ticketing Automation.

1. Natural Language Processing: Refers to the ability of a computer program to understand human language as it is written
2. Low Code Automation (RPA): Refers to software that can be easily programmed to do basic, repetitive tasks across applications
3. Machine Learning: Refers to the ability of a computer program to improve automatically through experience and with the use of data

Y Meadows' NLP is built specifically for customer support. We use your business’s data to create custom NLP models specifically for your business needs. Since we use the best pre-trained models in the world, we can increase accuracy by 5-8% (a very significant gain) by automatically fine-tuning the model to your specific data. This is part of the Y Meadows secret sauce.

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No, rather than identifying keywords to represent the intent of a message, Y Meadows is able to fully read and intelligently interpret messages from end-to-end. By doing so, Y Meadows avoids any false positives that might come with keyword detection.