Got a question regarding Y Meadows AI technologies? Our Artificial Intelligence FAQ is here to answer all of your questions about the technologies we use such as natural language processing, robotic process automation, and machine learning.
At Y Meadows, we combine 3 advanced technologies to create a cutting-edge category-defining customer service automation solution. We call it Robotic Ticketing Automation.
Y Meadows' NLP is built specifically for customer support. We use your business’s data to create custom NLP models specifically for your business needs. Since we use the best pre-trained models in the world, we can increase accuracy by 5-8% (a very significant gain) by automatically fine-tuning the model to your specific data. This is part of the Y Meadows secret sauce.
No, rather than identifying keywords to represent the intent of a message, Y Meadows is able to fully read and intelligently interpret messages from end-to-end. By doing so, Y Meadows avoids any false positives that might come with keyword detection.