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By now, most customers have likely had at least some interaction with chatbots. These text based tools became increasingly popular after Facebook launched its Messenger platform that allowed businesses to perform automated customer support. Chatbo...

This is a short dialog-form article post, which provides a simplified and easily understandable introduction to NLP, BERT and Transformers, told through the lens of two customer service managers.

When it comes to successfully running and growing your business, unquestionably, it all boils down to the firmness of your corporate philosophy and your customer service. And here’s the thing—exceptional customer service is like art. It isn’t easy...

Over the last ten years, customer experience has become a vital component of any company's success. In the current fiercely competitive digital world that we live in, customers are more powerful and have more touchpoints with companies than at any...

Since no organization or industry sector is immune to the disruptive effects of digital and mobile technologies, digital transformation services are imperative for all kinds of businesses, from minor to enterprises, and there’s no way around it. T...

In this article, we dive into the evolution of AI technology from as far back as 380 BC to present day.

As humans, everything we express, whether verbally or written, holds enormous amounts of information. The subject we choose, our selection of words, the tone, and pretty much everything else adds some information that can be socially interpreted a...

Companies that deliver remarkable customer service do so purposefully by creating successful customer service strategies. A customer service strategy is the base for each thriving service culture and includes a thorough plan to handle different cu...

In these times, automation is everywhere around us—from reserving a place to stay while on vacation to ordering a late-night meal and booking a ride to go to work. Slowly but surely, automation has infiltrated nearly every single industry, and cus...

Not that long ago in the traditional marketing world, companies introduced a product and did some radio, TV, and magazine ads about it. Then customers went to physical stores to choose among brands and purchase the product. Well, that chapter of c...

Artificial Intelligence (AI) is used to describe a variety of technologies that enable computers to learn and solve problems in a manner similar to humans. This technology includes, but is not limited to, machine learning and natural language proc...

On premise software is the traditional strategy for hosting technology solutions. In an on-premise environment, software and infrastructure reside in-house. This means that businesses are responsible for managing and maintaining their own hardware...